We had a terrible experience with Zipcar. My family and I were in London for 2 days and we hired a Zipcar… turns out it was the worst decision ever. We hired a car in London, drove it about 12km and were wrongfully charged £150. Heres what happened: 1. We’d been in London all day and ended up in Notting Hill. 2. Instead of taking a cab we took a Zipcar and drove it down the road and still within London. 3. When we reached Wimbledon Village, we parked up but couldn’t leave the car as the app would net let us. Eventually we locked the car on the app. 4. I called the company and told them there was an issue… they said we could not leave the car there and had to return it. And as we were late for pur dinner reservation, we went to dinner. 5. We walked out of the restaurant 90 minutes later and to the car but there was no zipcar in the ap. 6. We were charged £150 for tye vehicle to apparently be towed back to Notting Hill. Really!? Apparently they make this crap up as they go! Totally unacceptable!!!! Alan

I received the difficult news that a family member was in critical condition, and I needed to find a car at the last minute so I could rush out to the hospital (located about an hour and a half outside the city) and say goodbye. I’d recently heard about Zipcar and figured I’d give them a shot. After submitting my application, I realized I’d entered the wrong card information. No biggie, I figured I could resubmit with the correct card details once my application had been rejected. Well, evidently not. According to the individual from Zipcar’s application team I spoke with, “if your application is rejected for any reason, you cannot submit a new one and you will never be able to use Zipcar.” Harsh. And given the devastating news I’d received that day, this compounded the stress I was under. I ended up using Turo and had a wonderful experience. Turo actually ended up being significantly cheaper because it didn’t make me pay an application fee or sign up for a membership. $54 for an 8-hour rental with Turo versus the $153 it would’ve been with Zipcar. If Zipcar doesn’t want my money, that’s fine by me. There are much better services out there.